ajar designs ink. is a sole proprietorship. In these Terms & Conditions the term “I”, “me” and “we” refers to the business, ajar designs ink. and the owner, Andrea Kiff. “You” and “your” refers to you, the client.
Design Services
The design rate, per hour, is set annually – the current rate is available upon request. For regular jobs, you will be quoted on a project basis. For instance, setting up a new business card is a one-hour project.
For all quote requests, you will be sent the project details within two (2) business days. If design is required and a quote is not requested, the time will be tracked and you will be billed for the hours worked accordingly.
For any jobs that require same-day attention, such as a brand new layout/design with a proof to be sent within 24 hours, rush charges will apply. The rush charge is 25% extra, on top of the standard design rate. You will be notified of the rush rate once your design request has been reviewed – it is your discretion to decide if the rush service will be applied to your job. Your approval will be required through email before the job proceeds with either a rush or regular turnaround.
Customer supplied artwork (for Printing & Promotional orders)
The file(s) you (the customer) have submitted to ajar designs ink. must have been reviewed by you for correct spelling and content. I will confirm that the image(s) and/or document(s) will print as it appears on my screen. Once the order has been placed, you will assume any responsibility for spelling errors or incorrect information.
You and/or your graphic designer are responsible for the correct colour requirements (CMYK) and image resolution (300 dpi). Files set to RGB and/or containing low quality images may experience colour changes when printed and the images may appear grainy; ajar designs ink. is not responsible for pixilated or distorted images due to your supplied files.
If a file or files are supplied by you with crop marks and bleeds, it will be printed as is and cropped to that size. Please ensure that the product size (such as a 5” x 7” postcard) quoted to you is the size in the file; we cannot guarantee the price and/or size will not change if your layout size does not match our original agreement.
I can review your artwork for a $20.00 fee to verify the colour settings and image quality before the product is printed. You will be notified if changes need to be made; the changes to the file are your responsibility (the changes can be made by me, for a design fee to be discussed prior to the work being done).
Customer supplied artwork (for Clothing – Direct-to-Garment)
The file(s) you (the customer) have submitted to ajar designs ink. must have been reviewed by you for correct spelling and content. I will confirm that the image(s) and/or document(s) will print as it appears on my screen. Once the order has been placed, you will assume any responsibility for spelling errors or incorrect information.
You and/or your graphic designer are responsible for the correct colour requirements – RGB with a minimum image resolution of 300 dpi. Files containing low quality images may appear grainy when printed; ajar designs ink. is not responsible for pixilated or distorted images due to your supplied files.
Artwork designed by ajar designs ink.
If ajar designs ink. has designed your artwork, it is your responsibility to carefully review and proofread the content. Once you approve the artwork for printing or promotional use, it is then considered done and the job is closed by ajar designs ink. If additional changes are required, the file needs to be reopened and new design charges will be applied.
Note that client artwork will be kept on file by ajar designs ink. indefinitely. Clients can request the files at any time, and they will be emailed to you as required. No additional charges will be applied for artwork requested as is (without changes).
Turnaround times for design by ajar designs ink.
Small design jobs – 4 hours maximum:
Approval to proceed with a job – first proof within 3 business days
Minor subsequent revisions (1 hour or less) – within 2 days of your request for changes
Major subsequent revisions (over 1 hour) – within 4 days of your request for changes
Large design jobs – over 4 hours:
Approval to proceed with a job – first proof within 5 business days
Minor subsequent revisions (1 hour or less) – within 2 days of your request for changes
Major subsequent revisions (over 1 hour) – within 4 days of your request for changes
Print Materials, Promotional Products and Branded Clothing
Quotes and Product Prices
Prices are not posted on the ajar designs ink. website. In the event that a price is posted, it is subject to change without notice. Quotes sent by email are in effect for 10 business days, unless otherwise specified. Any quote not approved within 10 days of receipt may result in a price change. The job will be re-quoted at that time.
Print material and promotional product prices are all inclusive of shipping, unless otherwise noted.
Colour Matching when Printing
ajar designs ink. is not liable for matching the colours on screen proofs that have been approved by you, the client. The proof(s) you view on your screen show the layout, text content and image placement, but not the accuracy of the colours when printed. With digital printing, a 100% colour match cannot be guaranteed. Various conditions, such as the equipment used, the paper and the inks (as well as humidity and indoor temperatures) can affect the colour representation. Our suppliers will do their best to ensure that the colours are similar to the files they view on their screen. If the colours are wildly different or varied throughout the printing run, I will have the job reprinted. I need to assess the printed job before a reprint is offered at no cost to you.
Finishing Printed Jobs
My suppliers do their best to ensure that the print orders are trimmed and folded accurately as per the specifications of the file submitted. There can be some variance in the finishing; we allow for 0.0625” (1/16 of an inch) on each side when trimmed. The layout of the artwork should account for imprecise trimming and folding – avoid the use of borders around the edges and fold lines.
If your finished job experiences any of these issues: wrong/off cuts, cracks on the folds, wrong product size, poor alignment of the image within the cut, colour issues (including ink runs and blemishes), we will replace the print product at no cost to you.
Proofs
A proof will be ordered upon special request; we do not typically send you a physical proof of your job. If a proof is required, please let me know before the order is submitted for printing. Digital proofs can be emailed to you free of charge; a printed proof can be discussed, depending on the supplier used for the job.
Clothing Samples
Clothing samples will be ordered when requested, to check the fit, fabric and colour. You, as the client, can have the sample(s) in your hands for 5 business days. After this time, the clothing will be returned to me, or the wholesale price, plus a handling fee and HST, will be applied. These costs will be determined before the order is placed; an email will be sent to you confirming the costs, in the event that you are liable to pay for the samples.
Turnaround Times
The turnaround times for order begin once your artwork is approved, or submitted (in the case of client-supplied artwork). In the case of delayed approval or supplied artwork errors, production will begin once the files are confirmed to be ready for printing.
Production days include Monday to Friday, and exclude Saturdays and Sundays and statutory holidays. The turnaround times refer only to production; shipping times are a separate entity.
Production times vary with each product ordered; once you approve a job to be ordered, the final confirmation, you will receive an email with the turnaround time and expected delivery date. This date could change if the supplier(s) experience delays in production – you will be notified of any changes to the expected arrival date, if it should vary by more than 2 days.
Order Cancellation
Print material and promotional product orders must be cancelled by noon (12pm) on the business day following approval of the artwork, or submission of your own artwork. After noon on the following business day, the order may be in production and cannot be cancelled without paying the full amount of the quoted job. In this event, the order may be completed and delivered to you – it is your decision whether to keep or dispose of your product(s).
Returns and Refunds
All sales are final. Each order is customized according to your exact specifications; as such, once you approve the job to be printed or ordered, you are responsible for the cost of that product. If a job is cancelled by you BEFORE it has entered production (please refer to Order Cancellation for those details), you may be partially refunded. This refund applies to the print material(s) and promotional products only; design time, credit card fees, etc. will not be refunded once you have submitted your payment for the job. Ajar designs ink. will not accept any refund requests after 5 business days from the date of approval by you, the client.
Shipping and Delivery
The shipping and delivery times are estimates – I can supply you with the package tracking information if requested. Please remember that shipping times are based on the number of business days in transit, excluding weekends and holidays.
If your package is damaged, please contact me immediately. Please take a photo to show the package and the damaged product(s). I will make sure the product is replaced accordingly, at no cost to you, the client.
If a package is lost in shipping, I will ensure that the product(s) is replaced accordingly, at no cost to you, the client.
Payments
You agree to fully pay for the quoted job, including HST, by credit card or Interac e-transfer BEFORE your order is submitted to the supplier used by ajar designs ink. A link will be emailed; once the payment has been received, the order will proceed and be processed before noon the following business day. For payments received before 11am on a business day, that counts as day 1 of the order processing time.
If there is a balance remaining upon completion of the order (including additional design changes, extra shipping costs, order changes such as an increased quantity, etc.), that amount must be paid IN FULL before the order is delivered to you, the client.
Please contact me if you have any questions or concerns about any of the above Terms & Conditions. Thank you!